FAQ Support

Frequently Asked Questions

What is KLOOV?

KLOOV is a web3 platform dedicated to music in the form of NFTs that you can purchase and collect. Your KLOOV profile is like a public portfolio showcasing the artists that you support through the purchase of their Digital Collectibles.

What is an NFT?

A Non Fungible Token is a digital contract associated to a digital artistic work. This contract gives the owner certain rights on the work, like being able to listen to the music, use the picture in platforms, receive royalties, trade it on secondary markets, accesing premium features, etc. The NFT contract is public as it's stored on the Blockchain but respects the owners' privacy.

What is an Xclusiv NFT?

A Xclusivs NFT is a full length song turn into a collectible piece. There is a limited number of NFTs per song, each copy is unique and typically the fewer the copies the higher their value. Owning this kind of NFT gives you access to the Xclusivs, or the complete song.

How can I purchase an NFT?

To purchase an NFT, you need a Metamask wallet with sufficient balance in Ethereum to pay for the NFT and the associated network gas. Then go to Purchase and follow the instructions on Metamask, it will require that you digitally sign the transaction to fully approve it. Bear in mind this process can take several minutes, depending on the status of the Blockchain at that moment.

How can I create a crypto wallet for KLOOV with Metamask?

As you may already know, KLOOV is a platform that operates within the Ethereum blockchain. Therefore, an Ethereum wallet will be necessary to properly set every user's account since it will store your ETH balance, which you can use to purchase NFTs (e.g., FullTracks), collect your ETH income, and store NFTs. MetaMask is a software cryptocurrency wallet used to interact with the Ethereum blockchain. To set up your MetaMask wallet, please follow the following steps.

Steps for Mobile Devices (Android and iOS):

Mobile - iOS

  1. Open the App Store and hit the search button ๐Ÿ”Ž in the bottom right. Input MetaMask into the search bar.
  2. Either click "Get" or tap on the name of the app ๐Ÿ“ฒ to see more details. Complete the usual App Store download confirmation process.
  3. Once installed, open the app ๐Ÿคณ and follow the prompts to create your wallet.
  4. Back up your Secret Recovery Phrase ๐Ÿ” somewhere safe and offline! Go to ๐ŸŒ Browser (in Metamask) and type kloov.com. Enjoy your web3 journey!


Mobile - Android

  1. Open the Play Store and search for ๐Ÿ”Ž "MetaMask". The official MetaMask app looks like the screenshot below. Be VERY CAREFUL that you don't install a fake MetaMask app! Look for the ConsenSys name.
  2. Tap "Install" and wait for the process to finish ๐Ÿ“ฒ.
  3. Once installed, open the app and follow the prompts ๐Ÿคณ to create your wallet.
  4. Back up your Secret Recovery Phrase somewhere safe ๐Ÿ” and offline!
  5. Go to ๐ŸŒ Browser (in Metamask) and type kloov.com. Enjoy your web3 journey!
How can I copy my MetaMask address? (iOS & Android):

Tap on the shortened address below the account label; you may have to tap several times. This will copy the account's address to the clipboard.

Steps for Web Browser Extension (doesn't work on Mobile) Google Chrome (Similar for Firefox, Edge or Brave)
  1. Visit https://metamask.io/ ๐Ÿ’ป.
  2. Hit "Download" โฌ‡๏ธ in the menu bar.
  3. Click "Install MetaMask for Chrome". ๐Ÿ‘† You will be directed to the Chrome Web Store.
  4. Click "Add to Chrome".
  5. On the pop up, click "Add extension".


After adding Metamask Extension, Metamask will automatically open. You can also make sure it's easily accessible in your toolbar by clicking the jigsaw icon in the top-right of the screen, and hitting the pin icon.

How can I copy my Metamask address? (desktop browser extension)

When you hover over the account label, the message โ€œCopy to clipboardโ€ should appear.

How can I share my collectibles on Instagram?

KLOOVโ€™s Digital Collectibles are fully compatible and shareable on Instagram via their supported wallets. Thanks to this, KLOOV users can showcase their Collectibles directly on their feed and tag the artist as the creator of the collectible by following these simple steps: 

  1. On your Instagram profile, tap โ‰ก in the top right, then tap Digital collectibles.
  2. Tap the wallet you want to connect (MetaMask for KLOOV), then tap Continue.
  3. Your MetaMask app will open and ask you to connect to Instagram. Tap Connect, then tap Open [wallet] to verify your wallet.
  4. On the next screen, tap Sign to confirm your wallet connection. 
  5. Finally, choose your KLOOV Collectible and share it to your feed!


Note: It may take up to 5 minutes for your wallet to connect to Instagram.

How can I delete my KLOOV account?

You can easily ask for the deletion of your account by sending an email to [email protected]. The email should come from the email account associated with your profile. Alternatively you can contact our support team from the chat button that appears on the bottom-right of the home page.